IMVU members use 3D avatars to meet new people, chat, create, and play games. IMVU was founded in 2004 and was originally backed by venture investors Menlo Ventures, AllegisCyber Capital, Justin Greene, Bridgescale Partners, and Best Buy Capital. To summarize, our success was down to embracing three mindsets that enabled us to become cross-platform from desktop to mobile, focus equally on both acquisition and retention and finally redefine our approach to improving retention by using a series of hooks built into the product experience that enabled us to better engage, retain and monetize users.IMVU ( / ˈ ɪ m v j uː/, stylized as imvu) is an online virtual world and social networking site. We use Leanplum as our automation and A/B testing partner to run all these experiments. Experiments - Run A/B testing experiments frequently within app and communication channels like in-app, push, email and retargeting ads - as this aids in figuring out how to get more users hooked.The key learning was that providing clear guidance on what the optimal user journey is within the app - leads to a better user experience and retention. This resulted in us seeing higher retention rates and in-app purchases. At IMVU, we created a new default home screen: a dashboard (see below) that presented contextually relevant content to educate users on the different actions they could take, based on their lifecycle stage. Implement hooks - create “hooks” within the app to guide new users through their user journey to experience the “aha moments” as quickly as possible.Here are the five key hooks driving better retention at IMVU: We define our best user as those who spend the most time and money within our app.

Start with end goals - use data to identity our best users behavior and get new users to replicate similar user journey based on those behaviors during their on-boarding experience (within the first 7-Days).

At IMVU, we follow a 3-step process to create hooks: “telling” users about the key value propositions. “Hooks” are defined as creating personalized experiences within the app that lead new users to get hooked with habits. We look to something called “hooks” to help drive better user engagement and retention. We also took a step back to focus on improving our retention efforts - which enabled us to retain users above industry averages - allowing us to be more aggressive on driving users to the top of the funnel. We now have a broad channel mix of partners that reduces our risk by not being too dependent on any one channel for growth. We did a lot of testing to quickly identify the best user acquisition channels for us to scale beyond the usual suspects - such as Facebook, Google and App Store Optimization - by using an agency to test all major ad networks and affiliates to figure out the right partners for us to work with in-house.

The key to success for us was focusing our efforts on both user acquisition and retention - to help drive cost-effective growth long term. At IMVU, we realized earlier on that just focusing on user acquisition wasn’t going to be an effective way to grow our mobile business to acquire new users. On average, it costs over $4 now to acquire an app user - but the majority of those users abandon the app. As well as to unlock an entirely new growth channel opportunity - to drive new user acquisition - by reaching users directly on mobile - who had never used our desktop platform.Ģ) Acquisition + Retention = Long Term Success This cross-platform experience resulted in us being able to better engage and retain our current desktop users by moving them over to mobile. We took a big strategic bet to go all in on mobile a few years back by building iOS and Android apps that enabled our users to have the same great user experience across the desktop, web and mobile platforms. Due to the fact that our core audience are millennials, we quickly realized that if we want to engage users everywhere - we need to be on the devices that engage users on-the-go. IMVU was initially a web-first platform with a successful desktop app. At IMVU, we were able to successfully grow our business over 200% in Monthly Active Users (MAU) and became a top 3 grossing app in the social networking category over the past year by focusing on the three mindsets below.

Imvu mobile